Yes, yes, and yes! The Saybrook®pillow can be adjusted to any loft or any firmness level desired, so it can be tailored to the bespoke fit of your preferred sleep style. For side-sleepers, the pillow can be adjusted to fit the shoulder gap and provide perfect support. For back-sleepers, the pillow can be adjusted so that you feel support without having your head pushed too far forward.

Start by unzipping the outer bamboo cover and the inner lining. You can then remove as much filling as you want. The more filling you remove, the lower the loft and the softer the pillow. Most people prefer to remove 1/3 to 1/2 the filling. If you like the loft but find the pillow is too firm, you can remove 2 - 5 additional handfuls of filling and then fluff the pillow back up to a higher loft.

We recommend using a pillowcase on top of the bamboo cover in order to keep the pillow clean. You can also machine-wash the bamboo cover on a delicates setting. We do not recommend washing the memory foam itself because memory foam can take a long time to dry. By using a pillowcase and washing the bamboo cover, the inner foam should not require washing. We also recommend putting the pillow into the dryer on a no-heat, gentle cycle every 2 - 3 months to keep the pillow fluffy.

Saybrook®uses a special blend called Lion Down Alternative®. It is notably not made from real lions or real down as we are a cruelty-free company. Lion Down Alternative®contains precision-cut memory foam, microfiber plumes, and silicone gel beads. The memory foam provides viscoelastic support while the microfiber plumes mimic the softness of down. The silicone gel beads help with passive temperature control.

Yes, our memory foam is CertiPUR-US®tested and certified.

The Saybrook®Adjustable Pillow can be adjusted to any loft or any firmness level you desire. Other pillow brands only offer one loft level and firmness level or they offer a selection of options at checkout. The Saybrook Adjustable Pillow can take on the entire range of options that will suit your sleeping preferences and body type, and it can be fine-tuned from the comfort of your own bed. While there are other adjustable pillow brands, we take pride in the quality of our special Lion Down Alternative®fill material and the quality of the bamboo cover to give you the best sleep experience. Poor quality immitations can feel lumpy and uneven, but Lion Down Alternative®provides the consistency you'd expect from a premium pillow.

The Standard/Queen size is 26''x18'' while the King size is 36''x18''. The loft is fully adjustable.

Yes, we recommend using a pillowcase on top of the bamboo cover to keep the cover protected. In fact, in the hospitality industry, it is best practice to use two layers of pillowcases to keep the pillows clean.

We try to ship out orders as soon as possible. Please note our distribution center only operates during non-holiday weekdays. Typically, if the order is placed before 1pm ET on a business day, we are able to ship the order the same day. During times of extreme volume such as holidays, it may take longer.

The packages are shipped via UPS Ground®, Fedex Home Delivery®, or USPS Parcel Select®if Standard shipping is selected. Most orders ship from our distribution center in Detroit, MI. Depending on the distance from Detroit, MI, transit can take anywhere between 1 - 8 business days, though the carriers do not guarantee these times. Expedited shipping can also be selected for UPS 2nd Day Air®or USPS Priority Mail Express®. This services take between 1 - 3 business days after fulfillment, excluding holidays and weekends.

Once the package is shipped, you will receive an email with the tracking number. You can enter this tracking number on the carrier's website to track the package. We do not have any additional information about your package beyond what the carrier shows on its tracking page.

If you are unable to find the shipping notification or order confirmation emails, please check to make sure the email has not been filtered out, and please make sure that you are checking the email that was provided at checkout. By adding us to your contact list, you can ensure that you receive the notification emails.

Because we ship out orders as quickly as possible, we cannot guarantee that an order can be cancelled. If the order has not yet been packaged, then we can cancel the order. If the order has been packaged but not yet shipped, then we can cancel the order, but the cancellation would incur a $19.95 restock fee. If the order has already been shipped, then it is too late to cancel the order.

Please work with UPS, Fedex, or USPS to modify the address if an order has already shipped. This is not always possible, and if it is possible, then the carriers may charge a fee. Our customer service team may be able to facilitate in limited circumstances, but we charge an address change fee of $29.95 after an order has already shipped, and we cannot guarantee that we can help in all circumstances. Please ensure that the order address is entered correctly at checkout as we are typically unable to help if an incorrect address is entered.

The pillow can take up to 24 hours to fully expand, though timing can depend on ambient temperature. In colder temperatures, the pillow may take even longer the expand. We recommend taking the pillow into an area that is at a comfortable room temperature (70 - 80 degrees F) to let it expand. You can also expedite the process by fluffing the pillow manually or in a dryer on a no-heat, gentle cycle for 60 minutes.

You can put the pillow into the dryer on a no-heat, gentle cycle for 60 minutes every 3 - 6 months in order to keep it feeling fluffy and lofty over time.

Please see our returns page for full details. We accept returns on product purchases within 30 nights of delivery, limited to one order per customer and two pillows and two pillowcases per order. Orders with more than 2 pillows or more than 2 pillowcases will only be eligible for a refund on up to 2 of the pillows and 2 of the pillowcases that were ordered. We will either provide a pre-paid return label or require a local drop-off at a location up to 15 miles away from the delivery address on the order, at our discretion. Return shipments or local drop-offs must be completed within 14 days of the return request. Once we have received the return or confirmation of local drop-off, it will take 5 - 10 business days to process the refund to the original payment method. Gift cards are not eligible for a refund. Discount codes requiring a purchase of two pillows will be voided in the case of a partial return. Full details are available on the returns page.

We donate lightly used pillows to charity. Used items never re-enter our circulated inventory when purchasing from our site, so all items purchased directly from this site are new.