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Returns

Shop with confidence. We provide satisfaction-guaranteed returns. See the full details below.

Returns

We provide 30-night satisfaction-guaranteed full refunds on purchases made directly on this site, subject to the following conditions:

  • Refund must be requested within 30 nights of the initial purchase date via the contact form below.
  • We’ll provide a pre-paid return label. Returns must be received before refunds are processed.
  • You must provide the order ID and email associated with the order.
  • Guarantee is valid for the original purchaser only. Resales are not covered. Reselling voids the guarantee.
  • Any expedited shipping costs are non-refundable. The refund amount applies only to the original purchase price of the product and any applicable sales tax on the product purchase collected at the time of sale.
  • Refunds typically take 5-10 business days to process, but in rare cases they may take longer.
  • We can only provide the refund to the original payment method. If you no longer have access to the payment method, you’ll have to contact the bank or financial institution for the original payment method to claim the funds after the refund is sent.
  • Satisfaction-guaranteed refunds are limited to a quantity of four (4) units per product per customer. We suggest that initial orders are limited to a quantity of four so that you can determine if the product is right for you.
  • We reserve the right to refuse a refund if we suspect intent to abuse the system (e.g., unusually large orders, repeated refunds on the same item, or other abnormal activity).
  • If an item is returned in good condition, we will donate the return to charity. Returned items never re-enter our circulated inventory, so all items purchased directly from this site are new.
  • If an order uses a discount code that requires purchasing multiple pillows, partial returns will invalidate the discount so that customers will end up paying full price on any pillows they keep.
We make returns easy, so you can shop with confidence.
Please email us at hello@saybrooksleep.com with your six-digit order number and the email address you used to place the order.